Refund policy

Refund Policy

At GrimSpell, all readings and sessions are custom-created digital services based on the information, question, and situation provided by the customer.

Because each reading or session is personalized and delivered digitally, all sales are final once the order has been processed or delivered.

No Refunds After Purchase

By purchasing from GrimSpell, you understand and agree that:

  • Digital readings and sessions cannot be returned.

  • Personalized spiritual services cannot be resold or reused.

  • Once your order is placed, work may begin immediately.

  • Once your reading or session has been delivered by email, no refund will be issued.

Order Issues

If you do not receive your reading within the estimated delivery time, please contact us using the email address provided on our website.

Before contacting us, please check:

  • Your inbox

  • Spam folder

  • Promotions folder

  • The email address used at checkout

If there is a technical delivery issue caused by us, we will resend the reading to the correct email address.

Incorrect Customer Information

Customers are responsible for providing the correct email address and accurate order details at checkout.

GrimSpell is not responsible for delays or failed delivery caused by incorrect email addresses, missing information, incomplete questions, or inaccurate details provided by the customer.

Clarifications

If something in your reading feels unclear, you may contact us for clarification.

Clarification does not mean a new reading, a rewritten reading, a different outcome, or a refund. Clarifications are provided at our discretion and are intended only to help explain the original reading.

Entertainment and Spiritual Insight

All GrimSpell readings and sessions are offered for entertainment, spiritual insight, and personal reflection purposes only.

Results are not guaranteed. Refunds will not be issued because a customer disagrees with the reading, dislikes the message, expected a different answer, or made a decision based on the reading.

By completing a purchase, you agree to this Refund Policy.